FAQs

FAQs – PepsCo
Help Centre

Frequently Asked Questions

Everything you need to know about shopping with PepsCo. Can't find an answer? Contact us.

Shipping

Yes! We offer free shipping on all orders $60 and over. For orders below this threshold, shipping charges will be calculated and displayed at checkout before you complete your purchase.
All orders placed before 8:00 PM PST are processed within 1 business day. Please note that orders are not processed, shipped, or delivered on weekends or public holidays. During peak periods, processing may take a few extra days — we'll email you at help@pepsco.shop if there's a significant delay.
Estimated delivery times after your order is processed:
  • Domestic (US) orders: within 6 business days
  • International orders: up to 10 business days
If your order hasn't arrived within these timeframes, please reach out to us at help@pepsco.shop.
Absolutely. Once your order has been dispatched, you'll receive a Shipment Confirmation email containing your tracking number. Tracking information becomes active within 1 business day of your shipment confirmation.
Yes, we ship internationally. Please note that any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer. PepsCo is not liable for any fees applied during or after the shipping process.

Orders

You can cancel your order only before it has been processed or shipped. Since our warehouse typically processes orders very quickly, please contact us immediately at help@pepsco.shop. Once an order has entered the shipping process, we are unable to cancel it. There is no restocking fee for eligible cancellations.
Please email us at help@pepsco.shop as soon as possible. We'll do our best to update your address, however, if your order has already been processed or shipped we cannot guarantee a change. PepsCo is not responsible for orders sent to an incorrect or incomplete address provided at checkout, so please double-check your details before confirming your purchase.
If your order has not arrived within the estimated delivery window (6 business days domestic, 10 business days international), please contact our support team at help@pepsco.shop or call us at +1 (307) 429-5098 and we'll look into it for you right away.
If your item was damaged during transit, please contact the shipping carrier directly to file a claim. Make sure to save all original packaging materials and the damaged item before doing so, as these are required for the claim process.

Returns & Refunds

We accept returns within 30 days of your order date, provided the item is in its original, unused condition with original packaging. Items that have been worn, washed, or damaged by the customer are not eligible for a return or refund.
Follow these steps:
  • Email help@pepsco.shop with a detailed reason for your return along with photos or a video of the product.
  • Once your return is approved, you'll receive a Return Authorization Number (RA#) and the address of the nearest warehouse to send your item to.
  • Ship the item using a trackable mail service — we are not responsible for lost return packages.
  • Once we receive and inspect your item, a full refund will be issued to your original payment method.
Please note that return shipping costs are paid by the customer.
Refunds are issued immediately once your return is approved and your package is received. You'll receive a refund confirmation email. Please allow time for your bank or credit card company to process the payment — some card providers can take up to 30 days to post the credit. If you still haven't received it after checking with your bank, contact us at support@pepsco.shop.

Products

PepsCo offers premium fashion essentials for Men, Women, and Kids. Our collections include classic sweatshirts, oversized hoodies, bomber jackets, sweaters and cardigans, corduroy shirts, and more. All items are crafted with high-quality materials for lasting comfort and style.
Yes. All PepsCo products are certified for quality and ethical manufacturing. We're committed to providing garments made with environmentally friendly materials that are simple to care for, built to last.
Each product page includes size options for you to choose from. If you're unsure about sizing, feel free to contact us at support@pepsco.shop or call +1 (307) 429-5098 — our team is happy to help you find the perfect fit.
We regularly restock popular items and drop new arrivals. The best way to stay updated is to subscribe to our newsletter — you'll also get 10% off your first order as a welcome gift!

Payment

We accept payment via multiple major credit cards. All payment options available to you will be displayed at checkout. Our checkout is fully secure and encrypted for your protection.
Absolutely. PepsCo is powered by Shopify, which uses industry-standard SSL encryption to keep your personal and payment information completely secure. We never store your card details on our servers.
Yes! Subscribe to our newsletter and receive 10% off your first order. We also run seasonal promotions — keep an eye on your inbox and follow us on social media to never miss a deal.

Contact

We're here to help 24/7. You can reach us by:
Our online support is available 24 hours a day, 7 days a week. Whether you have a question about your order, sizing, or anything else — we've got you covered.

Still have a question?

Our team is online 24/7 and ready to help.